Wednesday July 15, 2009
1:30 pm - 4:00 pm

The sales process is very much like a poker game. The more you know about reading your prospects, the better you will fare. In this high-energy, practical and entertaining program, expert speaker Scott Love will keep you totally engaged with his wacky humor, engaging stories, and rich content. The step by step approach that Scott offers will help you to build rapport more quickly than ever, communicate more persuasively, close more sales, and negotiate higher margins. Be sure to attend this information-loaded session.

• HOW TO QUICKLY DEVELOP AN AUTHENTIC RAPPORT
• GET PAST THE GATE-KEEPER FOR APPOINTMENTS
• COMMUNICATING & SELLING MORE PERSUASIVELY
• OVERCOME OBJECTIONS WITH THREE UNIQUE "AFFIRBUTTALS"
• OVERCOMING PHONE FEAR & INCREASING DISCIPLINE

Wednesday July 15, 2009
4:00 pm - 5:00 pm

Conflicts create friction and damage relationships. Confrontation drains positive energy and doesn’t support you in reaching your goals. In his thought-provoking session, Dr. Diane will provide common sense techniques and a team-oriented approach to help end the bickering, and create win-win solutions. Her “wit and wisdom” approach, combined with audience involvement, make this an impactful and enjoyable program. Dr. Diane Buffalin has more than 30 years of clinical psychology experience, and has been presenting stress management programs worldwide since 1992.

• WHY ARGUING DOESN'T WORK AND WHAT YOU CAN DO INSTEAD
• TRANSFORM CONFLICTS INTO RELATIONSHIP-STRENGTHENING OPPORTUNITIES
• TAKE CONTROL OF INTERPERSONAL CONFLICTS AND WIN CONSISTENTLY
• LEARN HOW TO FOCUS ON THE SOLUTIONS INSTEAD OF THE ARGUMENT
• REDUCE CONFRONTATION THROUGH EFFECTIVE PROBLEM-SOLVING SKILLS

Wednesday July 15, 2009
7:00 pm - 9:30 pm

Study after study shows that organizations and teams that have fun on a regular basis get more done. And having fun requires proactive effort from all team players. Get ready to bring more fun into your work day, as expert speaker and motivator Christine Cashen brings you this fast-paced, entertaining program. You’ll discover the keys to having more fun , while at the same time lowering stress at work and at home. Be sure to attend this totally fun seminar for getting more out of life.

• HOW TO USE HUMOR AND FUN TO BOOST PRODUCTIVITY
• IMPROVE JOB SATISFACTION BY LOVING WHAT YOU DO
• DOING THE BEST YOU CAN WITH WHAT YOU’VE GOT
• HOW TO DIFFUSE ANYONE IN ANY SITUATION FAST
• KEYS TO IMPROVING HEALTH BY LOWERING STRESS