Tuesday, March 16, 2010
1:30PM - 4:00 pm

When it comes to high performance, Dan Coughlin knows what he's talking about. Having trained thousands of executives and entrepreneurs, he uses practical strategies for creating profound, long-lasting success in the business arena. From leadership and teamwork to branding and time management, this seminar covers a wide range of ideas and concepts that you can immediately use. His clients include Marriott, Boeing, Toyota, AT&T, Shell, Coca-Cola, and dozens of others.

• HOW CONTINUOUS IMPROVEMENT CAN TAKE YOU TO THE TOP
• SCHEDULE THINKING TIME FOR CREATING BETTER RESULTS
• BRANDING TO SEPARATE YOURSELF FROM THE COMPETITION
• KEYS TO INFLUENCING DECISION-MAKERS AT ALL LEVELS
• HOW TO IMPACT THE WAY OTHER PEOPLE THINK

Tuesday, March 16, 2010
7:00PM - 9:30 pm

Roxanne Emmerich is America’s most sought-after workplace transformation expert. She is listed by Sales and Marketing Management magazine as one of the 12 most requested speakers in the country for her ability to transform negative workplace performance and environments into “bring it on” results-oriented cultures. In addition to being a bestselling author, Roxanne was inducted into the National Speaker Hall of Fame for her impact and quantifiable effectiveness. Get ready to get unstuck and achieve radically improved results quickly.

• REPLACE A "WHY WE CAN'T" WITH A "WHY WE CAN" ATTITUDE
• STOP VAMPIRES FROM SUCKING YOUR ENERGY
• PUT THE FIRE IN YOUR BELLY TO GET MASSIVE RESULTS
• CREATE A RESULTS-GENERATING LIFE AND ORGANIZATION
• THINK EVEN BIGGER AND MAKE BIGGER THINGS HAPPEN

Wednesday, May 19, 2010
1:30PM - 4:00 pm

The art and science of influence can make or break your career, and your life. In this totally captivating session, you will learn and practice the most influential communication methods that produce instant and empowering results for everyone involved. This course is packed with strategies and philosophies that Niurka has honed and mastered in her extensive sales career from hawking knives door-to-door at age 15, to rising to the top sales trainer for Anthony Robbins by age 20.

• PERSUASION STRATEGIES THAT GET PEOPLE TO "YES"
• TRANSFORM HOW YOU THINK AND COMMUNICATE
• INFLUENCE YOURSELF TO TAKE MASSIVE ACTION
• GETTING INTO ALIGNMENT WITH YOUR DESIRES
• INSPIRING ACTION IN OTHERS TO GET WHAT YOU WANT

Wednesday, May 19, 2010
7:00PM - 9:30 pm

Ultimate service goes way beyond just pleasing the customer. In this powerful training session, James shares his top ten most effective service techniques gathered from his 15 years of experience. James knows how to use service as a competitive advantage. Using real life examples and stories gleaned from years of working with top companies, along with his own entrepreneurial success, James will show you how to become memorable to customers, achieve differentiation, and build a better business.

• HOW TO HANDLE IRATE CUSTOMERS WITH TACT
• LEARN TO LISTEN WITH GREAT INTENT
• POWERFUL APOLOGIES THAT BUILD RELATIONSHIPS
• BETTER UNDERSTAND YOUR CUSTOMER'S DEMANDS
• INTERNAL CUSTOMER SERVICE STRATEGIES